Help & Support

Your complete guide to using Pacha Exchange marketplace

How Pacha Exchange Works

Your complete guide to buying and selling

To Sell Products

Click "I want to sell" in the top bar to create your listing. Add product details, set your pricing, and upload photos to showcase your produce.

To Buy Products

Click "I'm interested" on any listing to start a negotiation. This assigns a dedicated sales agent to assist you through the entire process.

Order Journey

Track your order from deal to delivery

Once confirmed, your order moves through these stages:

Deal

Agreement reached between buyer and seller

Origin

Product prepared and shipped from origin

Departed

Shipment in transit

Destination

Arrived at destination

Success

Order completed successfully

Can't Find What You Need?

Let our team help you find the perfect product

Submit a Product Request and our team will search our network to find exactly what you're looking for. We'll get back to you within 24-48 hours with personalized recommendations from our verified suppliers.

Submit Product Request

Frequently Asked Questions

Find answers to common questions

Listing

Click 'I want to sell' in the top bar, then follow the step-by-step process to add your product details, variations, and photos.

You can create PreBuilt container listings or Bulk listings with flexible packaging options.

Listings are typically reviewed and approved within 24-48 hours.

Negotiation

Click 'I'm interested' on any listing to start a negotiation. A sales agent will be assigned to assist you through the process.

Yes, you can discuss pricing and terms with the seller through our negotiation system.

Your request is sent to the seller, and a dedicated sales agent will contact you to facilitate the negotiation.

Order Tracking

Go to your Orders page to see real-time status updates from Deal to Success.

Orders progress through: Deal (agreed), Origin Port (preparing), Departed (shipping), End Port (arrived), Success (completed).

Shipping times vary by origin and destination, but your sales agent will provide estimated timelines.

Commissions

Commission rates vary by product type and volume. Contact our sales team for detailed pricing information.

Commissions are typically charged when the order reaches 'Success' status.

No hidden fees. All costs will be clearly outlined before you confirm any transaction.

Product Requests

If you can't find what you're looking for, submit a Product Request and our team will search our network for matching products.

Our team reviews Product Requests within 24-48 hours and will contact you with available options.

No, submitting a Product Request is completely free. You only pay if you decide to proceed with a recommended product.

Contact Support

Still need help? Get in touch with our team

Email Support

administration@pachaexchange.com

We respond within 24 hours

When contacting support, please include:

• Your account email address
• Detailed description of the issue
• Any relevant order or listing IDs
• Screenshots if applicable

Start Selling

Create your first listing

Product Request

Can't find what you need?