Help & Support
Your complete guide to using Pacha Exchange marketplace
Order Journey
Track your order from deal to delivery
Once confirmed, your order moves through these stages:
Deal
Origin
Departed
Destination
Success
Frequently Asked Questions
Find answers to common questions
Order Tracking
Go to your Orders page to see real-time status updates from Deal to Success.
Orders progress through: Deal (agreed), Origin Port (preparing), Departed (shipping), End Port (arrived), Success (completed).
Shipping times vary by origin and destination, but your sales agent will provide estimated timelines.
Commissions
Commission rates vary by product type and volume. Contact our sales team for detailed pricing information.
Commissions are typically charged when the order reaches 'Success' status.
No hidden fees. All costs will be clearly outlined before you confirm any transaction.
Contact Support
Still need help? Get in touch with our team
When contacting support, please include:
- • Your account email address
- • Detailed description of the issue
- • Any relevant order or listing IDs
- • Screenshots if applicable